Retail Learning & Development Program Manager

Vuori, Inc•Carlsbad, CA

1d•$93,000 - $120,000•Onsite

About The Position

The Retail Learning & Development Program Manager will build and own the Assistant Store Manager (ASM) learning journey, from onboarding through ongoing development. The role establishes clear expectations, milestones, and readiness measures while creating practical, connected learning experiences that fit a fast-paced retail environment and evolve with the needs of the business. The program will provide a consistent foundation while allowing flexibility for specialty area, experience level, and store needs. Reporting to the Director, Retail Learning & Development, this role partners with Retail, People & Culture, HQ L&D, Retail Learning, and the Retail Admin team. The manager owns end-to-end program management, implementation, adoption, measurement, and continuous improvement, while connecting existing resources and developing new learning experiences and tools. The role also facilitates virtual and in-person training as needed and supports the growth of the Retail Learning team.

Requirements

6+ years of relevant professional experience, including experience in a store environment; store leadership experience is preferred.
Experience building or evolving end-to-end learning journeys, including onboarding, reinforcement, and manager activation for retail or frontline employee populations.
Ability to lead retail onboarding or ongoing learning programs across a distributed store network.
Ability to drive change and adoption across distributed retail teams in a fast-changing environment.
Skill in creating blended learning experiences, including workshops, peer learning, self-directed learning, and on-the-job practice, for a fast-paced retail environment.
Strong program and project management skills from concept and planning through implementation, measurement, and continuous improvement.
Strong stakeholder management and collaboration skills, with the ability to build and maintain relationships across all levels.
Strong organizational and time management skills, including the ability to set and manage expectations and competing priorities.
Strong facilitation and written communication skills, with attention to detail.

Nice To Haves

Store leadership experience.

Responsibilities

Build and own the Assistant Store Manager learning journey from onboarding through ongoing development, defining expectations, milestones, and readiness measures in partnership with Retail leaders and People & Culture.
Own rollout and implementation of the ASM learning journey, partnering with the Director, Retail L&D on change management and rollout strategy and supporting adoption and sustainment.
Translate ASM role needs into a structured onboarding path that provides a consistent foundation with flexibility for specialty area, experience level, and store needs.
Program-manage the learning journey end-to-end, including priorities, milestones, partner inputs, learner communications, implementation, progress tracking, launch readiness, measurement, and continuous improvement.
Connect existing Retail Learning and HQ L&D programs, tools, and resources into a cohesive ASM experience, identifying opportunities to leverage or adapt existing learning and areas where new solutions are needed.
Partner with Retail Learning, HQ L&D, and the Retail Admin team to develop new learning experiences, tools, and resources for the ASM audience.
Gather feedback from learners and stakeholders, refine programs and experiences, assess their impact and objectives, and communicate findings as appropriate.
Partner with Retail leadership and training teams to support effective adaptation and adoption of programs across store leadership teams.
Facilitate virtual and in-person training sessions for onboarding and other retail L&D programs as needed.
Experiment with innovative learning approaches that drive engagement and align with shared traditions and the brand.
Support the growth and development of the Retail Learning team as it scales.