Retail Learning & Development Program Manager

Vuori•Carlsbad, CA

About The Position

The Retail Learning & Development Program Manager builds and owns the learning journey for Assistant Store Managers (ASMs), from onboarding through ongoing development. The role defines expectations, milestones, and readiness measures in partnership with Retail leaders and People & Culture, creating a consistent foundation while allowing flexibility for specialty area, experience level, and store needs. Learning experiences should be practical and connected, reinforce learning through leaders and on-the-job practice, and evolve with the needs of the retail teams and business. The position leads end-to-end program management and rollout, including planning, partner inputs, learner communications, implementation, progress tracking, launch readiness, measurement, adoption, and continuous improvement. The manager connects existing Retail Learning and HQ L&D programs, tools, and resources, and partners across Retail, People & Culture, HQ L&D, and Retail Admin to develop or adapt learning experiences for the ASM audience. The role gathers feedback, supports adoption across a growing store leadership community, facilitates training as needed, experiments with engaging approaches aligned with the brand, and supports the growth of the Retail Learning team. It reports to the Director, Retail Learning & Development.

Requirements

6+ years of relevant professional experience.
Experience in a store environment; store leadership experience is preferred.
Experience building or evolving end-to-end learning journeys, including onboarding, reinforcement, and manager activation, for retail or frontline employee populations.
Proven ability to lead retail onboarding or ongoing learning programs across a distributed store network.
Proven ability to drive change and adoption across distributed retail teams in a fast-changing environment.
Skill in creating blended learning experiences, including workshops, peer learning, self-directed learning, and on-the-job practice, for a fast-paced retail environment.
Strong program and project management skills from concept and planning through implementation, measurement, and continuous improvement.
Strong stakeholder management and collaboration skills, with the ability to build and maintain relationships across all levels.
Strong organizational and time-management skills, including managing expectations and competing priorities.
Strong facilitation and written communication skills, with attention to detail.

Nice To Haves

Store leadership experience.

Responsibilities

Build and own the Assistant Store Manager learning journey from onboarding through ongoing development, defining expectations, milestones, and readiness measures with Retail leaders and People & Culture.
Own rollout and implementation of the ASM learning journey, partnering with the Director, Retail L&D on change management and rollout strategy, and supporting adoption and sustainment.
Translate ASM role needs into a structured onboarding path with a consistent foundation and flexibility for specialty area, experience level, and store needs.
Program-manage the learning journey end-to-end, including priorities, milestones, partner inputs, learner communications, implementation, progress tracking, launch readiness, measurement, and continuous improvement.
Connect existing Retail Learning and HQ L&D programs, tools, and resources, identifying what can be leveraged or adapted and where new solutions are needed.
Partner with Retail Learning, HQ L&D, and Retail Admin to develop new learning experiences, tools, and resources for the ASM audience and translate capability needs into scalable enablement.
Gather and assess feedback from learners and stakeholders, refine programs and experiences, and communicate findings as appropriate.
Partner with Retail leadership and training teams to support effective adaptation and adoption across store leadership teams.
Facilitate virtual and in-person onboarding and other retail L&D training sessions as needed.
Experiment with innovative learning approaches that drive engagement and align with shared traditions and the brand.
Support the growth and development of the Retail Learning team as it scales.