Retail Lead Associate - Chesapeake

Goodwill Of Central And Coastal Virginia•Chesapeake, VA

About The Position

The Retail Lead Associate helps lead a Goodwill retail location, donation site, and in-store production facility. When the Store Manager and Assistant Store Manager are absent, the associate directs assigned associates’ work to help meet store goals and documents personnel issues for management review. The position has supervisory responsibility for designated associates in the department and is expected to serve as a role model in appearance and conduct. The associate supports store operations across the front end and production area, monitors associate progress toward individual goals, uses daily reports and other management information tools to measure store activity, and participates in production when business demands require it. The role also supports customer service, cleanliness, merchandise presentation, associate communication and development, store reporting, and continuous improvement. The position requires following Goodwill safety rules and procedures. The associate may have access to confidential information and must follow the applicable privacy and security policy and procedures. The associate must pass a criminal background check and be available to work evenings and/or weekends as business needs dictate. The role involves lifting up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 25 pounds, in a moderate work environment with occasional exposure to extreme atmospheric conditions.

Requirements

High school diploma or GED preferred; a combination of education and work experience will be considered.
One year of experience in a leadership role preferred.
Must successfully pass a criminal background check.
Must be available to work evenings and/or weekends as business needs dictate.
Ability to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Must follow Goodwill safety rules and regulations.
If accessing confidential information, must be familiar with and follow Goodwill Privacy policy 10.23 and related procedures.
No professional certifications are required.
Driving is not required as part of the job duties.

Nice To Haves

High school diploma or GED.
One year of experience in a leadership role.

Responsibilities

Run store operations in the absence of the Store Manager and Assistant Store Manager, including front-end and production-area activities.
Monitor associates’ progress toward individual goals, including production and Round Up, and execute the MATRIX daily to reach goals.
Participate in production when business demands require it to help meet store goals.
Ensure associates maintain high standards of cleanliness and visual merchandise presentation.
Model and promote exceptional customer service for internal and external customers.
Assist the store management team with onboarding, monthly meetings, check-ins, appraisals, and other meaningful communication.
Solicit customer and associate feedback and act on it.
Use management information tools, including daily sales, production reports, sales by commodity, Round Up reports, and monthly variance reports, to measure activity and identify trends.
In the absence of the ROM and RAM, submit closing reports, accident reports, risk training reports, and Kronos documentation correctly and on time.
Communicate directly, consistently, and promptly with the direct supervisor and other management team members about store-operation and personnel problems.
Identify and act on opportunities to improve store efficiencies, processes, and people development.
Participate fully in meetings and learning opportunities.
Ensure team members comply with Goodwill safety rules and regulations.
Handle confidential information in accordance with Goodwill's privacy policy and related procedures.