Lead Retail Associate

The Cannabist Company • Chevy Chase, MD

2d

About The Position

The Lead Retail Associate, also known as the Shift Lead, provides an exceptional experience for customers and team members while supporting store leadership with day-to-day operations. The role leads by example as a positive, customer-focused retail associate and works collaboratively with the store leadership team to drive results in a fast-paced environment while supporting the Company’s core values and culture. The Shift Lead may hold a state designation as manager on duty, key holder, or agent in charge, and may coach and train employees and resolve customer issues.

Requirements

• Must be at least 21 years of age.
• At least 3 years of retail or customer service experience.
• Experience with cash handling and point-of-sale systems.
• Exceptional customer service and problem-solving skills.
• Strong collaboration skills and ability to contribute to a positive work environment.
• Ability to coach and influence others.
• Flexibility to work nights, weekends, and holidays as needed.
• Ability to tolerate high stress and be flexible and adaptable.
• Ability to stand, walk, or sit for extended periods; use hands for manual tasks; use computer equipment; and lift or move up to 50 pounds, or more with assistance.
• Ability to speak and communicate verbally with coworkers, customers, and vendors.

Responsibilities

• Support store leadership in achieving sales goals and business growth.
• Lead by example and promote a service-minded retail environment.
• Demonstrate cannabis product knowledge and guide customers to ensure a positive experience.
• Open and close the store as needed and assign tasks throughout the day to meet business demands.
• Perform and train the retail team on tasks including customer intake, sales, inventory, and point-of-sale transactions.
• Coach employees in the moment and escalate employee concerns or issues to store leadership in a timely manner.
• Follow SOPs, compliance regulations, and internal processes; report compliance issues, concerns, or violations to store leadership in a timely manner.
• Work with store leadership on inventory management, including documenting inventory movement and supporting regular audits and month-, quarter-, and year-end inventory processes.
• Identify opportunities for improvement and share findings with store leadership.

Benefits

• Competitive wages
• Paid holidays
• Vacation and sick time
• 401(k) with company match
• Multiple health plan choices
• Dental insurance
• Vision insurance
• Pet insurance
• Life insurance
• 100% paid short-term disability
• Optional long-term disability insurance
• Ongoing training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed