Lead Retail Associate

Goodwill Greater Milwaukee & Chicago • Round Lake Beach, IL

9d

About The Position

The Lead Retail Associate provides daily direction toward achieving store goals and supports planning associate work assignments. The role involves directing daily store tasks, ensuring adequate coverage at point of sale and donations, monitoring production quality, and supporting associates in meeting production goals. The Lead Retail Associate also serves as a service experience leader and helps maintain a safe, orderly workplace where employees follow safe work practices and use equipment safely.

The position communicates and implements policies and procedures, reports concerns to leadership, and responds to routine employee and customer issues. It requires planning and completing routine work, adapting to change, applying basic knowledge of retail or production procedures, and demonstrating customer service skills. The associate also represents Goodwill in the community and may participate in volunteer opportunities as scheduling and interest permit. Other duties may be assigned.

The role requires working a varied, flexible schedule; night and weekend shifts may be needed to meet business needs. Physical demands include lifting and moving objects, standing for extended periods, moving around to complete tasks, and exposure to weather conditions, bodily fluids, and workplace hazards. Travel is required. Compensation placement depends on factors including education, experience, internal equity, and market demands. Certain roles may participate in an incentive plan, subject to its terms. Benefits may include medical, dental, vision, disability and life insurance, a retirement plan, paid time off, and other offerings; the package varies by job category.

Requirements

• Forklift certification, if required at the site.
• Ability to work a varied schedule and flexible hours; nights and weekend shifts may be required.
• Ability to meet the stated physical and sensory demands, including lifting and moving objects, standing for extended periods, moving around to accomplish tasks, and responding to equipment warning devices.
• Travel is required.

Nice To Haves

• Work experience in a retail or production environment is preferred.

Responsibilities

• Provide daily direction toward achieving store goals and support planning associate work assignments.
• Direct tasks such as associate break schedules, production processes, and end-of-day recovery.
• Ensure adequate coverage at point of sale and in donations.
• Monitor and assist with production quality standards and encourage associates to meet individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
• Communicate and implement policies and procedures, reporting concerns to leadership.
• Resolve employee and first-level customer concerns and complaints in a timely manner.
• Assist with resolving employee and customer concerns and address safety and security concerns promptly.
• Plan and manage routine work, follow through on learning and skill building, and adapt to change.
• Apply basic knowledge of procedures and methods and respond to routine requests using customer service fundamentals.
• Serve as an ambassador for Goodwill in the wider community and participate in volunteer opportunities as schedule and interest permit.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Other benefits may be available, varying by job category

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed