Lead Retail Associate

The Cannabist Company•Deptford Township, NJ

About The Position

The Lead Retail Associate (“Shift Lead”) provides an exceptional experience for customers and fellow team members while supporting store leadership with day-to-day operations. The role leads by example as a positive, customer-focused retail associate and may hold a state designation as manager on duty, key holder, or agent in charge. The Shift Lead coaches and trains employees, resolves customer issues as needed, and collaborates with the store leadership team to drive results in a fast-paced environment while supporting the Company’s core values and culture. The position supports sales goals and business growth, promotes a service-minded retail environment, and uses cannabis product knowledge to guide customers. It may involve opening or closing the store, assigning tasks, performing and training the team on retail activities, and supporting inventory management. The Shift Lead is expected to follow SOPs, compliance regulations, and internal processes, and to report issues to store leadership. The role is performed in a traditional retail setting. It requires tolerance for stress and adaptability, standing, walking, or sitting for extended periods, manual tasks, use of POS and email equipment, and lifting or moving up to 50 pounds (or more with assistance). The employee must communicate verbally with coworkers, customers, and vendors. The work environment typically has a moderate noise level. Reasonable accommodations may be made in appropriate circumstances.

Requirements

Must be at least 21 years of age.
At least 3 years of retail or customer service experience.
Experience with cash handling and point-of-sale systems.
Exceptional customer service and problem-solving skills.
Strong collaboration skills and the ability to contribute to a positive work environment.
Ability to coach and influence others.
Flexibility to work nights, weekends, and holidays as needed.
Ability to tolerate high stress and be flexible and adaptable.
Ability to stand, walk, or sit for extended periods and use hands to perform manual tasks.
Ability to use computer equipment such as POS systems and email.
Ability to lift or move up to 50 pounds, or more with assistance.
Ability to communicate verbally with coworkers, customers, and vendors.

Responsibilities

Support store leadership in achieving sales goals and business growth.
Lead by example and promote a service-minded retail environment.
Demonstrate cannabis product knowledge and guide customers toward a positive experience.
Open and close the store as needed and assign tasks throughout the day to meet business demands.
Perform and train the retail team on tasks including customer intake, sales, inventory, and POS transactions.
Coach employees in the moment and escalate employee concerns or issues to store leadership in a timely manner.
Follow SOPs, compliance regulations, and internal processes; report compliance issues, concerns, or violations to store leadership in a timely manner.
Collaborate with store leadership on inventory management, including documenting inventory movement and supporting audits and month-, quarter-, and year-end inventory processes.
Identify opportunities for improvement and share findings with store leadership.
Resolve customer issues as needed.