Lead Retail Associate

The Cannabist Company • Lowell, MA

9d • Onsite

About The Position

The Cannabist Company is seeking a dependable, motivated Lead Retail Associate for Cannabist Lowell. The role is part of the store leadership team and supports daily operations, the sales team, regulatory compliance, and a welcoming experience for medical patients and adult-use customers. The Lead Retail Associate works closely with store management to keep operations running smoothly, resolve challenges, and foster a positive, collaborative work environment.

This role balances customer service, operational responsibilities, and team support in a fast-paced retail environment. It is a full-time position requiring open availability, including mornings, evenings, weekends, and holidays based on business needs. Shifts are scheduled between 8:00 AM and 10:00 PM, and the store operates seven days a week.

Requirements

• Must be at least 21 years of age.
• Previous retail or customer service experience required.
• Strong communication, problem-solving, and conflict-resolution skills.
• Ability to lead by example, exercise sound judgment, and manage competing priorities.
• Comfort using point-of-sale systems, inventory management software, and basic computer applications.
• Strong attention to detail, accountability, and commitment to regulatory compliance.
• Ability to work independently, take initiative, and adapt to changing business needs.
• Full-time availability with a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.
• Ability to stand and walk for extended periods, perform repetitive tasks, and occasionally lift or move merchandise weighing up to 10 pounds or more with assistance.

Nice To Haves

• Prior experience in a leadership, supervisory, or keyholder role is strongly preferred.
• Cannabis industry experience is preferred but not required.

Responsibilities

• Provide direction, guidance, and support to Retail Associates as a member of the store leadership team.
• Lead by example in delivering exceptional customer service and maintaining a welcoming, professional environment.
• Address customer concerns, complaints, and returns professionally and with sound judgment.
• Support employee development through coaching, feedback, and reinforcement of company standards.
• Communicate daily priorities, promotions, and operational updates to the team.
• Assist management with efficient workflows, accountability, and a positive team culture.
• Support daily opening, closing, and shift operations in accordance with company procedures.
• Perform authorized inventory transfers between secure storage areas and the sales floor, restock merchandise, and maintain inventory accuracy.
• Assist with cash management, including obtaining change, processing returns, and resolving register discrepancies.
• Oversee accurate transaction processing, order fulfillment, and point-of-sale procedures.
• Ensure compliance with Massachusetts Cannabis Control Commission regulations, including identification verification, purchase limits, inventory controls, and security procedures.
• Maintain an organized, well-stocked, and compliant sales floor.
• Identify operational issues and work with management to implement effective solutions.

Benefits

• Eligible employees may have access to medical coverage, subject to plan terms and eligibility.
• Eligible employees may have access to dental coverage, subject to plan terms and eligibility.
• Eligible employees may have access to vision coverage, subject to plan terms and eligibility.
• Eligible employees may have access to paid time off, subject to plan terms and eligibility.
• Eligible employees may have access to additional company-sponsored benefits, subject to plan terms and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed