Lead Retail Associate

The Cannabist Company•Aurora, CO

3d•Onsite

About The Position

The Lead Retail Associate (“Shift Lead”) provides an exceptional experience for customers and team members while supporting store leadership with day-to-day operations. The Shift Lead leads by example as a positive, customer-focused associate and may serve as the manager on duty, key holder, or agent in charge. In these capacities, the role includes coaching and training employees and resolving customer issues as needed. The Shift Lead works collaboratively with store leadership to drive results in a fast-paced environment and support the Company’s core values and culture. The role is performed in a traditional retail setting. It requires a high stress tolerance and flexibility and adaptability. The employee may need to stand, walk, or sit for extended periods; use their hands for manual tasks; operate computer equipment such as POS systems and email; and lift or move up to 50 pounds, or more with assistance. The employee must be able to communicate verbally with coworkers, customers, vendors, and others. The work environment usually has moderate noise. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform essential functions.

Requirements

Must be at least 21 years of age.
At least 3 years of retail or customer service experience.
Experience with cash handling and point-of-sale systems.
Exceptional customer service and problem-solving skills.
Strong collaboration skills and the ability to contribute to a positive work environment.
Ability to coach and influence others.
Flexibility to work nights, weekends, and holidays as needed.
Ability to tolerate high stress and be flexible and adaptable.
Ability to stand, walk, or sit for extended periods; perform manual tasks; use computer equipment; and lift or move up to 50 pounds, or more with assistance.
Ability to communicate verbally with coworkers, customers, vendors, and others.

Responsibilities

Support store leadership in achieving sales goals and business growth.
Lead by example and promote a service-minded retail environment.
Demonstrate cannabis product knowledge and guide customers to support a positive experience.
Open and close the store as needed and assign tasks throughout the day to meet business demands.
Perform and train the retail team on tasks including customer intake, sales, inventory, and POS transactions.
Coach employees in the moment and escalate employee concerns or issues to store leadership in a timely manner.
Follow SOPs, compliance regulations, and internal processes; report compliance issues, concerns, or violations to store leadership in a timely manner.
Collaborate with store leadership on inventory management, including documenting inventory movement and supporting regular audits and month-, quarter-, and year-end inventory processes.
Identify opportunities for improvement and share findings with store leadership.