Retail Lead Associate - Ironbridge

Goodwill Of Central And Coastal Virginia•Chester, VA

About The Position

The Retail Lead Associate helps lead a Goodwill retail location, donation site, and in-store production facility. When the store manager and assistant store manager are absent, the associate directs assigned associates’ work to meet store goals and documents personnel issues for management review. The role serves as a model for Goodwill’s standards, appearance, conduct, and customer service. The associate helps oversee store operations, including front-end and production activities; monitors associate goals and store results; participates in production when business demands require it; and maintains cleanliness and merchandise presentation standards. The role supports communication, onboarding, meetings, check-ins, and appraisals; gathers and acts on customer and associate feedback; uses management reports to evaluate store activity and identify trends; and completes required reports and documentation when specified managers are absent. The position has supervisory responsibility for designated associates in the department. A high school diploma or GED is preferred, though a combination of education and work experience may be considered. One year of leadership experience is preferred. No professional certifications are required, and driving is not a job duty. The associate must successfully pass a criminal background check. Work includes frequent lifting or carrying, occasional exposure to extreme atmospheric conditions, and availability for evenings and/or weekends as business needs dictate.

Requirements

Successfully pass a criminal background check.
Be available to work evenings and/or weekends as business needs dictate.
Lift up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 25 pounds.
Follow Goodwill safety rules and regulations.
Be familiar with and follow Goodwill privacy procedures for handling confidential information.

Nice To Haves

High school diploma or GED; a combination of education and work experience may be considered.
One year of experience in a leadership role.

Responsibilities

Run store operations, including front-end and production activities, when the store manager and assistant store manager are absent.
Direct the work tasks of assigned associates to meet store goals and document personnel issues for management review.
Monitor associates’ progress toward individual goals, including production and Round Up, and execute the MATRIX daily to reach goals.
Participate in production when business demands require it to help meet store goals.
Ensure associates follow cleanliness and visual merchandise presentation standards.
Model exceptional internal and external customer service and Goodwill’s standards.
Assist the store management team with onboarding, monthly meetings, check-ins, appraisals, and meaningful communication.
Solicit customer and associate feedback and act on it.
Use daily sales, production, sales-by-commodity, Round Up, and monthly variance reports to measure activity and identify trends.
When the ROM and RAM are absent, submit closing reports, accident reports, risk training reports, and Kronos documentation correctly and on time.
Communicate consistently and promptly with the direct supervisor and other management team members about store-operation and personnel problems.
Identify and act on opportunities to improve store efficiency, processes, and people development.
Participate in meetings and learning opportunities.
Ensure team members comply with Goodwill safety rules and regulations.
Follow Goodwill privacy and security procedures when handling confidential information.