Retail Keyholder

Davids Bridal•Macon, GA

About The Position

As a member of the management team, the Retail Keyholder helps build and retain a high-performing team, foster consistent world-class customer service, and exceed sales plans. The role calls for a dynamic, attentive, inspiring leader who builds relationships with Dream Makers and guests and serves as a mentor, leader, and coach. The Keyholder promotes high performance and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team. The position leads and models a customer-first culture, manages the sales floor, assigns shifts, reviews results, and provides feedback. It also supports sales and income goals, monitors payroll and timekeeping, oversees inventory and merchandise processes, communicates daily sales goals, coaches team members, and helps maintain staffing and talent pipelines. Other duties may be assigned.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized point-of-sale system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to improve team members’ selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours stay within the monthly budget.
Monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership for front of house and alterations.
Monitor inventory management, special orders, receiving, layaway, out-of-stock items, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, keep the store staffed, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.