Retail Keyholder
About The Position
As a member of the management team at David’s Bridal, the Retail Keyholder helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. This role provides leadership, mentoring, and coaching to team members (“Dream Makers”) while building a climate of high performance and five-star guest service. The Keyholder supports store operations and sales performance, including active floor management, coaching and training, payroll and timekeeping oversight, achievement of monthly income goals, inventory processes, and staffing. The position also helps maintain merchandise quality and improve team performance through regular feedback and action plans.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review timesheets for employees’ scheduled shifts, breaks, and meals.
- Help lead the store in achieving Total Monthly Income goals through foundational excellence and performance-based leadership for front-of-house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, while ensuring merchandise meets first-quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, ensure staffing, meet staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
