Retail Keyholder
About The Position
As a member of the management team, the Retail Keyholder helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. The role calls for a dynamic, attentive, and inspiring leader who builds relationships with Dream Makers and guests and mentors, leads, and coaches the team. The Keyholder fosters high performance and five-star service by maximizing the productivity of motivated, friendly, enthusiastic, and engaged team members. The position supports customer-focused store operations, sales goals, payroll and timekeeping, inventory and merchandise processes, and team performance and staffing. Other duties may be assigned.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale (POS) system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll to help ensure hours remain within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store in consistently achieving Total Monthly Income goals through foundational excellence and performance-based leadership for front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual team-member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Team bonus
- Referral incentive program
- Employee discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
