Retail Keyholder

David's Bridal • Macon, GA

5d • $13 - $16

About The Position

As a member of the management team at David’s Bridal, the Retail Keyholder helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. The role calls for a dynamic, attentive, and inspiring leader who builds relationships with Dream Makers and guests and serves as a mentor, leader, and coach. The Keyholder promotes high performance and five-star customer service by maximizing team performance and productivity.

The position supports customer-first floor management, team coaching and training, store sales and income goals, payroll and timekeeping oversight, inventory processes, performance management, and staffing. Other duties may be assigned. The posting lists part-time benefits and describes physical demands including extended periods of standing, walking, and sitting, occasional lifting up to 25 pounds, and prolonged use of computers and other electronic devices.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized point-of-sale (POS) system.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance and use peripheral vision and depth perception.
• Ability to look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help ensure hours remain within the monthly budget, and monitor and acknowledge timesheets for employees’ scheduled shifts, breaks, and meals.
• Help lead the store to achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock merchandise, and repairs, and ensure first-quality merchandise standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED