Retail Part Time Keyholder: Woodway

Framebridge • Houston, TX

1d

About The Position

Framebridge is seeking a part-time Keyholder to bring energy, leadership, and a customer-first attitude to the Woodway store team. As a trusted leader on the floor, the Keyholder takes on key-holding responsibilities while delivering an engaging customer experience. This role reports to the Store Manager.

The Keyholder sets a high standard for customer service and brand representation, supports onboarding and training, and executes and improves store operations to help meet customer experience and financial goals. The role involves sharing product knowledge and design advice with customers, coaching team members, troubleshooting issues, and identifying ways to improve the retail experience. A flexible schedule, including evenings and weekends, is required.

The role regularly involves standing for up to eight hours per shift, light lifting of up to 30 pounds, and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and enthusiasm for working in a creative environment.
• Ability and eagerness to learn new tools, technology, products, and processes.
• Strong time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Ability to stand for extended periods, up to eight hours per shift.
• Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

• Degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

• Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
• Support onboarding and training of retail team members.
• Execute and improve retail store operations to help meet customer experience and financial goals.
• Use listening, oral, and communication skills to build customer relationships and coach retail team members.
• Demonstrate product knowledge and provide design advice to customers; train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve the retail experience.
• Help Framebridge deliver on its 100% happiness guarantee.
• Work a flexible schedule, including evenings and weekends, to meet business needs.

Benefits

• Flexible Time Off and paid holidays.
• Framebridge employee frame codes and discounts.
• Employee Assistance Program (EAP).
• Ongoing learning and development opportunities.
• Commuter benefits.
• Medical, dental, and vision benefits (full-time only).
• 401(k) and employer-funded pension plan (full-time only).
• Parental leave and return program (full-time only).
• Short-term disability and Life/AD&D Insurance (full-time only).
• Pet insurance (full-time only).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed