Retail Part Time Keyholder: Woodway

Framebridge•Houston, TX

2d•Onsite

About The Position

Framebridge is seeking a part-time Keyholder for its Woodway retail store. The Keyholder is a trusted leader on the sales floor who takes on key-holding responsibilities while providing an excellent, customer-first experience that represents the Framebridge brand. The role reports to the Store Manager. The Keyholder helps the store deliver its customer experience and financial goals by supporting team onboarding and training, carrying out and improving store operations, sharing product knowledge and design advice, troubleshooting customer issues, and recommending ways to improve the retail experience. The position requires a flexible schedule, including evenings and weekends. Framebridge describes its culture as collaborative, inclusive, equitable, adaptable, and focused on craftsmanship, customer delight, personal responsibility, and building lasting relationships. Physical requirements include standing for up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a related field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve retail operational activities to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.