Full Time Retail Jewelry Associate

TJX•Ann Arbor, MI

7d•Onsite

About The Position

The Retail Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, embodying TJX’s REACH philosophy, and maintaining a clean and organized store environment. The associate follows operational, merchandise, and loss prevention standards and is cross-trained in multiple areas to support business needs, including front-end coverage, dressing rooms, and jewelry needs. The role supports a positive store culture and upholds the company’s standards for customer service, human resources, store operations, merchandising, loss prevention, and safety. Duties include maintaining store cleanliness and recovery, processing and preparing merchandise, following register procedures, supporting merchandising features, and communicating potential safety issues to management or loss prevention. The associate does not pursue or apprehend shoplifters.

Responsibilities

Engage and interact with customers to deliver a highly satisfied customer experience and model REACH principles.
Support a positive store culture and embody all aspects of a Green Culture Pulse.
Promote TJX Rewards credit and loyalty programs.
Support front-end coverage and respond to dressing room and jewelry needs.
Uphold a culture of honesty, integrity, and respect; communicate accurately and effectively with management and associates; and accept recognition and constructive feedback.
Follow labor laws and associate meal and break period policies.
Maintain organizational, cleanliness, and recovery standards on the sales floor and participate in upkeep of the entire store, including the Single Queue and Associate Lounge.
Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
Process and prepare merchandise for the sales floor according to Door to Floor and Working Smart principles.
Follow front-end policies and procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
Balance register draws and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Maintain the merchandising philosophy and merchandise and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support and participate in store shrink-reduction goals and programs.
Follow operational and loss-prevention controls according to company guidelines and policies.
Immediately identify and communicate alert signals and potential safety issues to management or loss prevention.
Do not engage in pursuit or apprehension of shoplifters.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates who meet service or hours requirements
Medical insurance for associates who meet service or hours requirements
Dental insurance for associates who meet service or hours requirements
Vision insurance for associates who meet service or hours requirements
Health savings account (HSA) for associates who meet service or hours requirements
Health care flexible spending account (FSA) for associates who meet service or hours requirements
Life insurance for associates who meet service or hours requirements
Short- and long-term disability for associates who meet service or hours requirements
Paid parental leave for associates who meet service or hours requirements
Paid holidays, vacation, and sick time for associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package