Retail Jewelry Associate Full-Time Brier Creek

TJX•Raleigh, NC

11d•Onsite

About The Position

The Retail Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, embodying TJX’s REACH (Remember Everyone Affects Customer Happiness) philosophy, and maintaining a clean, organized store environment. The role follows operational, merchandise, and loss prevention standards and is cross-trained in multiple store areas to support business needs, including Front End coverage, Dressing Room, and Jewelry needs. The Associate supports a positive store culture, communicates effectively with management and coworkers, and follows company policies and procedures. The position also maintains store cleanliness and recovery, processes merchandise for the sales floor, supports merchandising standards and features, and participates in shrink reduction and safety programs. The starting pay range is USD $13.25 to $13.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Responsibilities

Engage and interact with customers to deliver a highly satisfied customer experience and model REACH principles.
Support a positive store culture and embody all aspects of a Green Culture Pulse.
Promote TJX Rewards credit and loyalty programs.
Provide Front End coverage and support Dressing Room and Jewelry needs.
Communicate accurately and effectively with management and Associates; accept recognition and constructive feedback.
Follow labor laws and Associate meal and break period policies.
Maintain store organization, cleanliness, and recovery standards, including participation in upkeep of the entire store.
Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
Process and prepare merchandise for the sales floor according to Door to Floor and Working Smart principles.
Follow Front End procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
Balance register draws and/or cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Uphold merchandising philosophy, merchandise standards, and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support store shrink-reduction goals and programs and follow operational and loss prevention controls.
Immediately communicate alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.