FULL TIME RETAIL JEWELRY ASSOCIATE

The TJX Companies, Inc.•Ann Arbor, MI

7d•Onsite

About The Position

The Retail Jewelry Associate helps deliver a highly satisfied customer experience by engaging and interacting with customers according to TJX’s REACH philosophy and maintaining a clean, organized store environment. The associate follows operational, merchandise, and loss-prevention standards and is cross-trained in multiple store areas to support business needs. The role supports customer service and store culture, promotes TJX Rewards programs, and responds to Front End, Dressing Room, and Jewelry coverage needs. It also involves maintaining sales-floor organization and cleanliness, processing and preparing merchandise, following register and cash-handling procedures, supporting merchandising and store recovery, and participating in shrink-reduction and safety efforts. Other duties may be assigned.

Responsibilities

Engage and interact with customers while modeling REACH principles.
Support a positive store culture and embody the aspects of a Green Culture Pulse.
Promote TJX Rewards credit and loyalty programs.
Support and respond to Front End coverage and Dressing Room and Jewelry needs.
Uphold honesty, integrity, and respect; communicate accurately and effectively with management and associates; and accept recognition and constructive feedback.
Follow labor laws and associate meal and break policies.
Maintain sales-floor organization, cleanliness, and recovery standards, and participate in upkeep of the entire store, including the Single Queue and Associate Lounge.
Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
Process and prepare merchandise for the sales floor according to Door to Floor and Working Smart principles.
Follow Front End policies and procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
Balance register drawers and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Maintain the merchandising philosophy and merchandise and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support and participate in store shrink-reduction goals and programs.
Follow operational and loss-prevention controls according to company guidelines and policies.
Immediately communicate alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical, dental, and vision coverage for associates meeting service or hours requirements
Health savings account (HSA) for eligible associates
Health care flexible spending account (FSA) for eligible associates
Life insurance for eligible associates
Short- and long-term disability coverage for eligible associates
Paid parental leave for eligible associates
Paid holidays, vacation, and sick time for eligible associates
Auto and home insurance discounts
Scholarship program
Adoption assistance