Full Time Jewelry Associate
About The Position
The Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging with customers, embodying TJX’s REACH (Remember Everyone Affects Customer Happiness) philosophy, and maintaining a clean, organized store environment. The associate follows operational, merchandising, and loss-prevention standards and is cross-trained in multiple store areas to support business needs. The role supports customers and store culture, promotes TJX Rewards programs, and provides coverage for the front end, dressing room, and jewelry areas. Responsibilities also include communicating with management and associates, processing and preparing merchandise, maintaining sales-floor recovery and cleanliness, supporting register and cash-office procedures as needed, and helping maintain merchandise presentation and safety standards.
Responsibilities
- Engage and interact with customers, model REACH principles, and help deliver a highly satisfied customer experience.
- Support a positive store culture and embody the aspects of a Green Culture Pulse.
- Promote TJX Rewards credit and loyalty programs.
- Support and respond to front-end coverage, dressing-room needs, and jewelry needs.
- Communicate accurately and effectively with management and associates; accept recognition and constructive feedback.
- Follow labor laws and associate meal and break period policies.
- Maintain organizational, cleanliness, and recovery standards on the sales floor and participate in upkeep of the entire store.
- Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
- Process and prepare merchandise for the sales floor according to Door to Floor and Working Smart principles.
- Follow front-end procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
- Balance register drawers and/or the cash office as required.
- Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
- Maintain the merchandising philosophy and merchandise and signage standards.
- Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
- Ensure merchandise is properly tagged, hung, secured, and coded.
- Initiate and participate in store recovery as needed.
- Support and participate in store shrink-reduction goals and programs.
- Follow operational and loss-prevention controls according to company guidelines and policies.
- Immediately communicate alert signals and potential safety issues to management or loss prevention.
- Do not pursue or apprehend shoplifters.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates who meet service or hours requirements
- Medical, dental, and vision coverage for associates who meet service or hours requirements
- Health savings account (HSA) for eligible associates
- Health care flexible spending account (FSA) for eligible associates
- Life insurance for eligible associates
- Short- and long-term disability for eligible associates
- Paid parental leave for eligible associates
- Paid holidays, vacation, and sick time for eligible associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
