Retail + Guest Recruitment Manager

Aveda Institute•Jacksonville, FL

13d

About The Position

The Retail + Guest Recruitment Manager provides leadership and operational oversight to support the daily operations of Be Aveda Institutes and maintain an exceptional educational and guest experience. The role aligns systems, scheduling, retail operations, and guest flow with students’ hands-on training needs and upholds Be Aveda Institute service and education standards. The manager leads and develops Retail Advisors, supports guest care and community engagement, manages appointment books and retail inventory, and helps ensure staffing and supplies meet institute needs. The position also provides backup support for Admissions tours and serves as Manager on Duty, contributing to service and retail performance. The role’s professional standards include wearing all-black professional attire that reflects the Aveda brand, maintaining professional grooming, wearing a clean nametag, arriving on time, following scheduled shifts, and communicating proactively about absences. Initial onboarding covers the Aveda Guest Service Cycle, product knowledge, booking systems, retail sales techniques, and leadership expectations. Ongoing development includes leadership training and retail performance management, with potential advancement to Institute Director, Regional Training, or Corporate Operations roles.

Requirements

Arrive on time and ready to contribute to a seamless guest and student experience.
Adhere to scheduled shifts and communicate proactively about absences.
Wear all-black professional attire reflecting the Aveda brand; maintain clean, styled hair, subtle makeup, and professional grooming; wear a clean nametag at all times.

Responsibilities

Mentor and lead Retail Advisors in delivering exceptional guest service.
Drive community engagement and coordinate in-house events to increase guest count and retail walk-in sales.
Manage and optimize Zenoti appointment books.
Serve as the Guest Care Aveda expert, promote product launches, and lead education sessions for team members and students.
Oversee inventory management, including weekly and bi-weekly retail and backbar ordering, cycle counts, and inventory adjustments, including student supplies.
Provide backup support for Admissions tours when needed.
Create and manage Retail Advisor schedules aligned with business needs and payroll expectations.
Lead Retail Advisor interviewing, onboarding, and training.
Serve as Manager on Duty and complete daily operations checklist responsibilities.
Drive service and retail performance and hold team members accountable for their roles and responsibilities.
Adhere to professional appearance and attendance standards, including scheduled shifts and call-out protocols.