Sales Associate - Guest Experience Specialist

Bob's Discount Furniture • Downers Grove, IL

5d

About The Position

Bob’s Discount Furniture is hiring a Retail Guest Experience Sales Specialist to help customers bring their home design ideas to life while providing world-class service in a low-pressure, gimmick-free retail environment. The role supports the company’s success and growth in its furniture retail business and involves working with customers in a team-oriented showroom setting.

The position combines customer engagement, consultative selling, product knowledge, relationship building, and follow-up. Candidates should be comfortable using digital tools and point-of-sale systems, collaborating with colleagues, and working in a high-energy retail environment. The role offers an hourly advance against commission, with uncapped commissions. Expected first-year earnings typically range from $45,000 to $65,000 annually; stated base pay is $15.00 as an advance against commission.

Bob’s describes its culture as inclusive, positive, and skill-driven, with values including honesty, integrity, transparency, community, safety, diversity, accountability, and fun. The company states that it supports employee growth, well-being, and career advancement.

Requirements

• Energetic and self-motivated, with strong interpersonal skills.
• Basic computer proficiency.
• Must be at least 18 years old.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Ability to stand for long periods and move throughout the showroom.
• Ability to lift and move up to 50 pounds as needed.
• Skills in customer engagement, active listening, relationship building, client follow-up, consultative selling, product knowledge, teamwork, communication, adaptability, digital tools, point-of-sale systems, organization, time management, problem solving, and goal orientation.

Nice To Haves

• Previous retail or commission-based sales experience.
• Bilingual communication skills.
• Passion for home design and interior décor.
• Experience with customer relationship management tools or systems.

Responsibilities

• Help customers bring their home design ideas to life through attentive, customer-focused service.
• Engage customers, listen actively, and build customer relationships.
• Provide consultative sales support and apply product knowledge.
• Follow up with clients.
• Collaborate and communicate with the team.
• Use digital tools and point-of-sale systems.
• Work a flexible retail schedule, including weekends and holidays.
• Stand for extended periods and move throughout the showroom; lift and move items up to 50 pounds as needed.

Benefits

• Medical, dental, and vision coverage.
• Employer-paid and voluntary life insurance options.
• 401(k) Profit Sharing Plan with a company match.
• Paid time off, including vacation, sick days, holidays, and the employee’s birthday.
• Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand).
• Exclusive employee discounts.
• Flexible retail schedules.
• Tuition reimbursement and professional development opportunities.
• Hourly advance against commission with uncapped commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed