Sales Associate - Guest Experience Specialist

Bob's Discount Furniture • Taylor, MI

6d • $45,000 - $65,000 • Onsite

About The Position

Retail Guest Experience Sales Specialists contribute to Bob’s Discount Furniture’s success and expansion by helping customers bring their home design ideas to life. They provide world-class service in a supportive, team-oriented, low-pressure sales environment. The role calls for customer service ability, interpersonal skills, an interest in helping others, and comfort in an energetic retail setting.

Success relies on engaging customers and listening actively, building relationships and following up with clients, applying product knowledge in consultative sales, and collaborating with the team. Specialists also use digital tools and point-of-sale systems, stay organized, manage their time, adapt to retail schedules, solve problems, and work toward goals.

The position requires basic computer proficiency, strong interpersonal skills, and the ability to work a flexible retail schedule that includes weekends and holidays. Physical demands include standing for extended periods, moving around the showroom, and lifting or moving up to 50 pounds as needed. Candidates must be at least 18 years old.

Requirements

• Energetic and self-motivated, with strong interpersonal skills.
• Basic computer proficiency.
• Must be at least 18 years old.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Ability to stand for long periods and move throughout the showroom.
• Ability to lift and move up to 50 lbs as needed.
• Customer engagement, active listening, relationship building, and client follow-up skills.
• Consultative selling and product knowledge application.
• Team collaboration and communication skills.
• Adaptability to retail schedules and high-energy environments.
• Comfort with digital tools and point-of-sale systems.
• Organizational skills, time management, problem solving, and goal orientation.

Nice To Haves

• Previous retail or commission-based sales experience.
• Bilingual communication skills.
• Passion for home design and interior décor.
• Experience with customer relationship management tools or systems.

Responsibilities

• Help customers bring their home design ideas to life.
• Deliver world-class customer service in a low-pressure sales environment.
• Engage customers, listen actively, and build relationships with follow-up.
• Use product knowledge in consultative selling.
• Collaborate and communicate with team members.
• Use digital tools and point-of-sale systems.
• Solve problems and work toward goals.

Benefits

• Hourly advance/draw versus commission pay structure, with uncapped commissions.
• Medical, dental, and vision coverage.
• Employer-paid and voluntary life insurance options.
• 401(k) Profit Sharing Plan with employer match.
• Paid time off, including vacation, sick days, holidays, and a birthday day off.
• Employee Assistance Program and emergency support programs (Bail Out & Helping Hand).
• Employee discounts.
• Flexible retail schedules.
• Tuition reimbursement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed