Sales Associate - Guest Experience Specialist

Bob's Discount Furniture • Brea, CA

22h • $45,000 - $65,000

About The Position

Retail Guest Experience Sales Specialists help drive Bob’s Discount Furniture’s success and expansion by helping customers bring their home design ideas to life. The role delivers customer service in a low-pressure, gimmick-free sales environment and involves engaging with customers, understanding their needs, sharing product knowledge, and supporting their purchasing decisions. The position is based in a team-oriented retail environment and requires comfort with digital tools and point-of-sale systems, along with adaptability to retail schedules and a high-energy showroom.

Requirements

• Energetic and self-motivated, with strong interpersonal skills.
• Basic computer proficiency.
• Must be at least 18 years old.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Ability to stand for long periods and move throughout the showroom.
• Ability to lift and move up to 50 lbs as needed.

Nice To Haves

• Previous retail or commission-based sales experience.
• Bilingual communication skills.
• Passion for home design and interior décor.
• Experience with customer relationship management tools or systems.
• Strength in customer engagement, active listening, relationship building, follow-up, consultative selling, product knowledge, teamwork, communication, adaptability, organization, time management, problem solving, and goal orientation.

Responsibilities

• Engage customers and actively listen to understand their needs.
• Build customer relationships and follow up with clients.
• Use consultative selling techniques and product knowledge to assist customers.
• Collaborate and communicate with team members.
• Use digital tools and point-of-sale systems.
• Help customers with home design and décor choices.
• Work a flexible retail schedule, including weekends and holidays.

Benefits

• Medical, dental, and vision coverage.
• Employer-paid and voluntary life insurance options.
• 401(k) Profit Sharing Plan with generous match.
• Paid time off including vacation, sick days, holidays, and birthday.
• Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand).
• Exclusive employee discounts.
• Flexible retail schedules including evenings, weekends, and holidays.
• Tuition reimbursement and professional development opportunities.
• Hourly advance/draw against commission pay structure with uncapped commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed