Retail Golf Services Associate
About The Position
PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible Associate who is passionate about helping customers and contributing to the business. The role performs golf club services—including re-gripping, re-shafting, and loft and lie measurements and adjustments—as well as front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty awards, and promotions. The Associate helps maintain merchandise presentation and ensures service and front-end areas, equipment, and supplies are operational and well-kept. The Associate assesses golf club issues, explains repair options, costs, and timelines to customers, and documents service orders and work progress using the Golf & Tennis Services App. The position also supports merchandising promotions, promotes products and services, and communicates operational and merchandising opportunities to the Sales and Service Manager. The role emphasizes customer service, safety, ethical conduct, accurate records, and a clean, professional service desk.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to learn business acumen quickly with appropriate training.
- Strong self-accountability and a proactive drive for results.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
Nice To Haves
- Two or more years of experience in retail materials handling, club repair, or similar work.
Responsibilities
- Engage with customers and deliver service using PGATSS Service behaviors, building relationships that encourage repeat visits.
- Perform club services, including re-gripping, re-shafting, and loft and lie measurements and adjustments.
- Execute front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Help maintain front-end and services merchandise at a high stock and visual presentation level.
- Keep club services and front-end areas, equipment, and supplies maintained and operational.
- Demonstrate ethical conduct, safety, and compliance.
- Maintain a clean and professional Club Services Desk and surrounding area.
- Assess and diagnose issues with golf club shafts, grips, and heads to determine necessary repairs.
- Clearly communicate repair options, costs, and timelines to customers.
- Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presentation throughout promotion lifecycles using bulletins on The Links.
- Inform, educate, and promote products and service offerings to customers.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
