Retail Golf Services Associate

PGA Tour•Altamonte Springs, FL

About The Position

The Retail Golf Services Associate executes golf club services, including re-gripping, re-shafting, and loft and lie measurements and adjustments, as well as front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons. The role helps maintain a premier merchandise presentation and ensures the Club Services and Front-End areas, equipment, and supplies are operational and well-kept. The associate assesses and diagnoses golf club issues, communicates repair options, costs, and timelines to Customers, and documents service orders and work progress through the Golf & Tennis Services App. The position also promotes products and services, stays informed about merchandising promotions and marketing events, and provides operational and merchandising feedback to the Sales and Service Manager. The role emphasizes exceptional Customer service, safety, ethical conduct, and compliance.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High school diploma or equivalent.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Two or more years of experience in retail materials handling, club repair, or similar work is preferred.

Responsibilities

Engage with Customers and provide world-class service using PGATSS Service behaviors.
Build lasting Customer relationships.
Perform Club Services such as re-gripping, re-shafting, and loft and lie measurements and adjustments.
Perform Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
Help maintain Front-End and Services merchandise at a high stock and visual presentation level.
Keep Club Services and Front-End areas, equipment, and supplies maintained and operational.
Demonstrate ethical conduct, safety, and compliance across departments.
Maintain a clean and professional Club Services Desk and surrounding area.
Communicate repair options, costs, and timelines clearly to Customers.
Assess and diagnose golf club issues involving shafts, grips, and heads to determine necessary repairs.
Document repair orders, track work progress, and maintain service records through the Golf & Tennis Services App.
Stay up to date on merchandising promotions and marketing events using bulletins on The Links.
Promote, inform Customers about, and educate them on products and services.
Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.