Retail Golf Services Associate

PGA Tour•Cupertino, CA

About The Position

At PGA TOUR Superstore, the Retail Golf Services Associate supports Club Services and front-end operations while providing an excellent customer experience. Reporting to the Sales and Service Manager, the associate performs golf-club services such as re-gripping, re-shafting, and loft and lie measurements or adjustments. The role also handles front-end transactions and activities, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons. The associate maintains service and front-end areas, equipment, supplies, and merchandise presentation. They assess golf-club issues, explain repair options, costs, and timelines to customers, and document service orders and work progress using the Golf & Tennis Services App. The role promotes products and services, keeps current on merchandising promotions and marketing events, and shares operational and merchandising feedback with the Sales and Service Manager. Associates are expected to foster ethical conduct, safety, and compliance.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
Ability to maintain flexible availability, including nights, weekends, and holidays.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Two or more years of experience in retail materials handling, club repair, or similar work is preferred.

Responsibilities

Engage with customers and provide world-class service using PGATSS service behaviors.
Build lasting customer relationships.
Perform club services, including re-gripping, re-shafting, and loft and lie measurements and adjustments.
Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
Maintain front-end and services merchandise at a high stock and visual presentation level.
Keep club services and front-end areas, equipment, and supplies maintained and operational.
Demonstrate ethical conduct, safety, and compliance across departments.
Maintain a clean and professional Club Services Desk and surrounding area.
Explain repair options, costs, and timelines clearly to customers.
Assess and diagnose issues with golf-club shafts, grips, and heads to determine needed repairs.
Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
Stay informed about merchandising promotions and marketing events, using The Links bulletins to maintain merchandising presence throughout promotions.
Promote, inform customers about, and educate them on products and services.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.