Golf Services Associate

CLUB CHAMPION LLC•New York, NY

4d•$15 - $30•Onsite

About The Position

This position serves as a primary point of contact for customers entering the store and helps deliver Club Champion’s expected level of service. The role supports administrative responsibilities and light golf club service work, and may include training to conduct custom putter fittings. The associate works closely with the Store Manager and fitting team. The role is predominantly indoors in a fast-paced, high-volume premium retail and service environment. Weekend availability is required. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent required.
Strong customer service and interpersonal skills.
Professional, friendly, and confident when dealing with customers in person and by telephone.
Reliable, punctual, and highly organized.
Comfortable working with hands and performing light golf club service work.
Ability and willingness to learn proper golf club regripping techniques.
Comfortable discussing products and making appropriate recommendations to customers.
Basic computer and administrative skills.
Ability to manage multiple responsibilities in a busy customer-facing environment.
Strong attention to detail.
Ability to stand for portions of the workday.
Ability to work with golf clubs, gripping equipment, cleaning products, and basic shop tools.
Ability to lift and move golf bags, boxes, and equipment weighing approximately 40–50 pounds when necessary.
Flexibility to work weekends.

Nice To Haves

Minimum of one year of customer service experience preferred.
Golf knowledge or previous golf industry experience preferred.
Previous retail, hospitality, customer service, golf shop, or administrative experience is a plus.
Previous sales experience is helpful but not required.

Responsibilities

Greet and assist customers and walk-in visitors, providing a professional, welcoming, and positive experience.
Determine customer needs and direct customers to the appropriate team member.
Answer incoming calls and respond to routine customer questions.
Make outbound customer calls about appointments, completed orders, club pickups, service work, and other follow-ups.
Assist customers with scheduling and appointment-related questions.
Maintain a clean, organized, and professional customer-facing environment.
Provide general information about Club Champion’s fitting, equipment, and service offerings.
Identify appropriate opportunities to introduce customers to additional services and products.
Complete customer club regripping accurately and professionally.
Clean, inspect, and prepare golf clubs and related products to meet quality and presentation standards before customer pickup.
Perform minor cosmetic touch-ups and basic golf club maintenance and service tasks as needed.
Inspect completed products for presentation and cleanliness before returning them to customers.
Assist fitters and studio staff with routine club and equipment preparation.
Maintain organization and cleanliness of club service and customer pickup areas.
Participate in training on the custom putter fitting process, putter specifications, fitting technology, performance characteristics, and available equipment options.
Conduct custom putter fittings with management approval.
Assist customers with putter and accessory purchases when appropriate.
Develop the ability to identify sales opportunities while maintaining a consultative, customer-first approach.
Assist with receiving, organizing, and tracking customer orders and products.
Maintain accurate customer and order information.
Maintain supplies for regripping, cleaning, packaging, and customer service.
Support the studio team during high-volume periods.
Perform other duties and responsibilities as assigned.