Retail Golf Services Associate
About The Position
The Retail Golf Services Associate executes golf club services, including re-gripping, re-shafting, and loft and lie measurements or adjustments, as well as front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, and promotions. The associate maintains a premier merchandise presentation and ensures service and front-end areas, equipment, and supplies remain operational and well-kept. The role includes assessing and diagnosing golf club issues, explaining repair options, costs, and timelines to customers, and documenting service orders and work progress through the Golf & Tennis Services App. The associate provides excellent customer service, promotes products and services, stays informed about merchandising promotions and events, and shares operational and merchandising feedback with the Sales and Service Manager. The position emphasizes safety, ethical conduct, compliance, and a clean, professional service desk.
Requirements
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- High school diploma or equivalent.
- Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- At least 2 years of experience in retail materials handling, club repair, or similar experience is preferred.
Responsibilities
- Engage customers and provide world-class service, building lasting customer relationships.
- Perform club services such as re-gripping, re-shafting, and loft and lie measurements and adjustments.
- Perform front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain front-end and services merchandise at a high stock and visual presentation level.
- Keep club services and front-end areas, equipment, and supplies maintained and operational.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Keep the Club Services Desk and surrounding area clean and professionally presented.
- Explain repair options, costs, and timelines clearly to customers.
- Assess and diagnose golf club issues involving shafts, grips, and heads and determine necessary repairs.
- Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presentation throughout promotions.
- Promote, inform customers about, and educate customers on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
