Retail General Manager @ Hilton Waikoloa Village

Event Network•Waikoloa Village, HI

25d

About The Position

The Retail General Manager leads multi-unit or high-volume Event Network retail locations at Hilton Waikoloa Village. The role focuses on driving per capita sales, revenue, and operational excellence while building and retaining a high-performing, diverse team that includes Store Leadership and Store Team Members. The General Manager advocates for the stores and partners and represents Event Network within the company and the external marketplace. The position provides day-to-day leadership and management in alignment with partner venue and Event Network objectives. It oversees retail operations, merchandising, store processes, team effectiveness, standards, and best-practice execution. The General Manager works with Event Network colleagues to identify performance trends and opportunities, resolve issues, support growth, recruit and onboard talent, and coach team members on visual presentation and selling. The role is eligible for a $2,000 sign-on bonus, paid in two installments: $1,000 after 90 days and $1,000 after one year of service.

Requirements

At least 5 years of experience in a similar role, or as a General Merchandise Manager for a retailer, hospitality business, or cultural museum.
Proven strengths in assortment planning, buying, creative product development, inventory management and analysis, and management.
Strong leadership abilities, including verbal and written communication, staff motivation and development, and team building.
Ability to work in a fast-growth, entrepreneurial, values-based, collaborative environment.
Must exemplify and promote Event Network culture, build strong business and partner relationships, and have an in-service orientation.
Must be 18 years or older to apply.
Frequently stand, walk, and use hands to finger, handle, or feel; occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 30 pounds.

Nice To Haves

High energy, creativity, passion for retail, and a desire for continued career growth.

Responsibilities

Serve as a liaison between Event Network and the Partner Team, providing day-to-day leadership and management aligned with strategic and operational objectives.
Apply merchant judgment to assortment needs, space planning, and presentation to drive per capita sales and revenue growth.
Oversee execution of store operating processes and Store Team effectiveness.
Ensure stores meet high standards and comply with Partner Venue and Event Network policies, procedures, and governance.
Collaborate with the Event Network Team to identify revenue trends and opportunities, resolve issues, and improve operational excellence.
Evaluate execution of established Event Network best practices and contribute to developing new practices to maximize per capita sales and organic growth.
Communicate expectations and hold the Store Director, Store Team, and self accountable to Partner Venue and Event Network standards of performance and behavior.
Support future growth through effective recruitment, selection, and onboarding of talent.
Provide visual presentation direction and training to Team Members to support increased selling.
Build and retain a high-performing and diverse community, advocate for stores and partners, and serve as an ambassador for Event Network.

Benefits

$2,000 sign-on bonus, paid as $1,000 after 90 days and $1,000 after one year of service.
Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Long-term disability coverage.
Voluntary life and AD&D insurance, short-term disability for employees outside specified jurisdictions, accident insurance, critical illness insurance, hospital indemnity, and pet insurance; these voluntary options are 100% employee-paid.
401(k) retirement plan.
Flexible Spending Accounts (FSA).
Employee Assistance Program (EAP).
Vacation accrual and sick leave.
Nine paid holidays.
Profit sharing bonus plan.
25% employee discount at Event Network stores.
Separate discount program offering savings on brand-name products, services, travel, entertainment, tickets, and more.