Director of Rooms - Hilton Waikoloa Village
About The Position
The Director of Rooms provides strategic leadership and direction for the hotel’s Rooms Division operations, including front office, housekeeping, and guest services. The role monitors guest service trends and overall satisfaction, directs improvements to enhance the guest experience and long-term service quality, and oversees financial planning, cost control, inventory management, and systems usage. The Director collaborates with sales, marketing, and other departments on site visits, special requests, and promotional efforts. The role also builds a high-performing team through performance management, professional development, and recognition programs.
Requirements
- Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.
Responsibilities
- Direct all aspects of Rooms Division operations, including front office, housekeeping, and guest services.
- Monitor guest service trends and overall satisfaction, and direct improvements to enhance the guest experience and long-term service quality.
- Oversee financial planning, cost control, inventory management, and systems usage to support operational goals.
- Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts.
- Drive team engagement and retention through performance management, professional development, and recognition programs.
Benefits
- Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
- Employee stock purchase program offering Hilton shares at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health plans, including medical, dental, and vision coverage.
- Retirement plans.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
