Retail General Manager

Visionworks•Calumet City, IL

24d•$58,656 - $68,795

About The Position

A Visionworks General Manager leads both people and the business, using business acumen to drive profitability and success. The General Manager leads a service-driven team to provide a simple, human, and bold patient and customer journey, from doctor appointment through eyewear pickup. The role includes achieving financial and performance goals while maintaining the patient and customer experience, coordinating with the Doctor on business and team needs, planning daily store activity, developing associates, resolving customer experience issues, and improving store operations.

Requirements

High school diploma or GED.
Three or more years of related experience.
Licensed General Managers must hold a current State Opticians License.

Nice To Haves

Bachelor’s degree.
Optical management experience.

Responsibilities

Maximize store profitability while protecting the patient and customer experience by setting and exceeding financial and performance goals.
Engage regularly with the Doctor about business needs, associates, and the patient and customer experience.
Plan the business day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
Hire, train, coach, develop, and support store associates so they excel in their roles and deliver a strong patient and customer experience.
Remove obstacles and resolve issues in the patient and customer experience as needed.
Lead, execute, and improve broad operational activities to meet store financial and customer experience goals.