Retail General Manager

Office Depot • Garland, TX

13d • $50,500 - $68,000

About The Position

At Office Depot OfficeMax, the Retail General Manager is accountable for growing total sales and services and achieving results across sales, services, operations profit, and customer and community relationships. The role shapes the overall customer experience and sales-service culture, manages sales performance, identifies opportunities, and develops store strategies to achieve sales and operational goals, increase conversion rates, and drive customer traffic and profitability.

The General Manager leads associate training and development, talent assessment, performance management, and succession planning. The role provides coaching and constructive feedback, motivates associates to deliver a customer-first experience, and builds relationships with the local community and small and medium businesses through engagement and in-store events. The manager is also responsible for hiring, merchandising, store operations, company standards, and timely resolution of associate and customer concerns in partnership with relevant business partners. The General Manager fosters an inclusive workplace and supports company change initiatives.

The role oversees staffing and scheduling, inventory, assets, expenses, merchandise flow and replenishment, operational controls, store presentation, and required communications and meetings. As an External Key Carrier, the manager helps ensure building and associate safety and security and performs opening and closing duties, including alarm activation/deactivation, cash handling, and store balancing. The General Manager maintains required certifications and completes management training while adhering to applicable legal and safety requirements.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support the company's operational safety culture by working safely and addressing potential hazards. Other duties may be assigned.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.
• Obtain and maintain Sales Leader certification and other position-specific certifications as required.
• Complete required management training and comply with applicable legal requirements.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

• Lead, coach, and inspire associates, building trust, brand loyalty, and an exceptional customer-service culture.
• Train and develop associates at all levels; assess talent and build talent bench strength and succession plans.
• Deliver an exceptional customer experience by observing, listening, interacting, following up, and resolving customer issues satisfactorily.
• Implement and effectively apply information, training certification, tools, and systems needed to meet customer needs.
• Engage with the local community to build client relationships, improve customer retention, and increase brand awareness and loyalty.
• Manage associate performance, talent assessment, development, and recognition; provide direction, coaching, and timely counseling; and address conflicts with relevant business partners.
• Support diversity, creative and innovative thinking, and risk taking in the workplace.
• Increase sales and profitability and manage staffing needs using the labor model and workforce management system to maintain effective, cost-efficient scheduling.
• Manage inventory levels, assets, and expenses; apply financial controls and review receiving, data entry, cash handling, payroll control, merchandise flow-through, and replenishment processes.
• Deliver timely developmental feedback and performance appraisals to associates.
• Manage merchandising, operations, and execution of store and company standards; maintain store appearance, cleanliness, stock levels, signage, labeling, and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates; ensure associate understanding of benefits, directives, and programs.
• As External Key Carrier, help ensure building and associate safety and security and perform opening and closing duties, including alarm activation and deactivation, cash handling, daily store balancing, and other system processes.
• Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
• Adhere to OSHA, workers' compensation, wage-and-hour, I-9, and other legal requirements.
• Perform other duties as assigned.
• Hire associates and resolve associate and customer relations concerns in a timely manner, partnering with the appropriate business partners.
• Actively support and initiate company changes as a Change Champion.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED