Retail General Manager

Story Cannabis•Phoenix, AZ

15d

About The Position

Story Cannabis is a vertically integrated company founded in 2021 and headquartered in Phoenix, with operations in Arizona, Maryland, Ohio, and Louisiana. The Retail General Manager oversees day-to-day operations of a busy retail store, including financials, physical inventory, cannabis storage, employee leadership, and store cleanliness and organization. The role is responsible for delivering safe, professional, compliant customer service and supporting the store’s operational and financial performance. The position requires at least three years of retail management experience in the cannabis industry, product knowledge, and familiarity with Dutchie and Metrc. Applicants must be over 21, consent to a background check, provide a valid state-issued ID or U.S. Passport, have reliable transportation, and have no scheduling restrictions. A high school diploma or GED is required; an associate degree is preferred. The role involves occasional lifting of more than 50 pounds and sitting or standing for extended periods.

Requirements

High school diploma or GED required.
At least 3 years of retail management experience within the cannabis industry.
Verifiable product knowledge of flower, concentrates, edibles, topicals, dosing instructions, extraction methods, and methods of consumption.
Strong knowledge of point-of-sale and industry compliance tools, specifically Dutchie and Metrc.
Must be over 21 years of age.
Must consent to a background check.
Must have a valid state-issued ID or U.S. Passport.
Must have reliable transportation.
Must have no scheduling restrictions.
Must be able to occasionally lift more than 50 pounds.
Must be able to sit or stand for long periods of time.

Nice To Haves

Associate degree preferred.

Responsibilities

Maintain a professional and safe distribution process for customers in compliance with state and local guidelines.
Account for stored cannabis and ensure adequate cannabis inventory for daily operations.
Motivate team members, resolve problems promptly and effectively, and take intentional steps toward accomplishing goals.
Handle cash and debit transactions accurately while maintaining a balanced cash drawer.
Regularly review store sales goals and KPIs to improve operations and financial performance.
Unpack, sort, count, and label merchandise, including items requiring special handling or refrigeration.
Train and develop budtenders, shift leads, and assistant general managers.
Receive store and inventory supplies.
Provide exceptional customer service.
Perform other duties as required to meet department and company goals and objectives.