Retail General Manager Fresno

Office Depot • Fresno, CA

21d

About The Position

The Retail General Manager is accountable for growing sales and services and delivering results in sales, service, operations, profit, and customer and community relationships. The role leads the store’s customer experience and sales-service culture, develops strategies to achieve sales and operational goals, and focuses on key business initiatives to maximize sales and profitability.

The General Manager leads associate hiring, training, development, performance management, talent assessment, recognition, and succession planning. They coach and counsel associates, foster a positive and inclusive workplace, manage conflicts, and support company change. The role also builds customer and community relationships, including by hosting in-store events for small and medium businesses.

The position manages store staffing, inventory, assets, expenses, merchandise flow, replenishment, merchandising, and execution of company standards. It includes maintaining the store’s appearance, leading store meetings, addressing associate and customer concerns, and performing external key-carrier duties such as opening and closing the store, securing the building, handling cash, and completing store-balancing processes. The General Manager must complete required management training and certifications and comply with applicable safety and legal requirements.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with demonstrated people-management abilities.
• Demonstrated leadership skills and the ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

• Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer service experience.
• Create and manage a sales-focused environment through associate training and development.
• Assess and develop store talent to build bench strength and support succession planning.
• Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
• Implement and effectively use information, training, certification, tools, and systems to meet customer needs.
• Engage with the local community to strengthen client relationships, retention, brand awareness, and loyalty.
• Manage associate performance, talent assessment, development, and recognition; provide coaching, counseling, and developmental feedback.
• Support a diverse and inclusive environment that encourages creative and innovative thinking and risk-taking.
• Manage associate conflicts and partner with relevant business partners to resolve concerns promptly.
• Increase store sales and profitability.
• Plan staffing needs using the labor model and workforce management system to provide effective, cost-efficient scheduling.
• Manage inventory, assets, and expenses; review operational processes including receiving, data entry, cash handling, and payroll control.
• Manage merchandise flow-through and replenishment.
• Conduct performance appraisals and provide timely developmental feedback to associates.
• Manage merchandising, operations, and execution of store and company standards.
• Maintain store appearance in accordance with company guidelines, including a neat, clean, well-stocked environment and appropriate signage and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
• Ensure associates understand company benefits, directives, and programs.
• As an External Key Carrier, help ensure building and associate safety and security, including during other managers’ absences.
• Perform opening and closing duties, including alarm activation and deactivation, cash handling, daily store balancing, and other system processes.
• Obtain and maintain Sales Leader and other required position-specific certifications; complete management training, including required compliance training.
• Comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED