Retail General Manager

EMINENT•San Diego, CA

19d

About The Position

The Retail Store Manager is the primary owner of a performance-based culture at their location, with a focus on exceptional customer experiences. The manager should be passionate about fashion and styling, able to cultivate and grow an in-store customer following, support the management team, and represent the REVOLVE brand and image. This role oversees store performance and operations, including sales, profitability, product levels, inventory controls, revenue targets, budgets, and compliance with company standards and policies. The manager drives sales growth and store productivity, develops solutions and initiatives to improve the business and client experience, and maintains customer loyalty by addressing complaints. The role also manages day-to-day team performance, staffing and hiring in partnership with HR and Recruiting, and communication with corporate partners about product and sales performance. The successful candidate is a hands-on, agile leader who can thrive in a dynamic, growth-oriented retail environment with minimal supervision. Physical retail work may involve new store openings and seasonal transitions, and requires a willingness to pitch in as needed. The position requires at least 40 hours per week, open availability for a flexible schedule that may include overnights, evenings, holidays, and weekends, and the ability to stand and lift within reason on the sales floor and in the back of house.

Requirements

At least 5 years of retail store management experience.
Proven experience in a sales-driven environment and ability to deliver sales results in line with business growth targets.
Customer-centric approach, with a proven ability to build and maintain client relationships and brand loyalty for REVOLVE and FWRD.
Ability to work in a fast-paced, cross-functional team environment.
Strong interpersonal skills and ability to interact effectively with diverse customers, team members, headquarters partners, and vendors.
Ability to set clear objectives, communicate directly, and inspire a team.
Ability to set operational standards, follow processes and systems, maximize team and business results, and identify improvement opportunities.
Ability to stand and lift within reason on the sales floor and operationally in the back of house.
Ability to work nights, weekends, and holidays as needed.
Strong record of sourcing talent, developing retail teams, and maintaining a strong market network.
Available to work at least 40 hours per week.
Open availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekends.
Experience managing a business with at least $10 million in annual net revenue.
Experience managing exempt and non-exempt employees.
Understanding of retail labor laws.
Strong analytical skills and understanding of industry trends and market awareness.
Strong understanding of physical retail economics and store productivity metrics.
Ability to make nuanced assortment decisions within finite selling space.
Analytical thinking with strong retail math and open-to-buy (OTB) expertise.
Good judgment, creativity, and enthusiasm.
Ability to balance brand equity, trend relevance, and inventory turn.
Ability to build synergistic relationships across Retail Operations, Visual Merchandising, Planning, Marketing, and Brand Partnerships.
Ability to synthesize qualitative store feedback with quantitative performance data.
Strong organization, multitasking, and prioritization skills.
Capable self-manager and team leader.
Strong verbal and written communication skills.
Comfort working in a fast-paced, evolving retail environment.
Ability to thrive in a dynamic, growth-oriented environment with minimal supervision.

Nice To Haves

Luxury retail management experience.
GSuite experience.

Responsibilities

Monitor and assess store sales, profit, seasonal product levels, and compliance with company standards and policies.
Execute strategies to increase in-store sales and profitability and deliver positive year-over-year growth and stable KPIs.
Use business acumen to identify opportunities and develop long-term solutions.
Own store operational execution, meeting revenue targets while balancing budgets and expenses.
Maintain inventory accuracy and controls.
Address customer complaints in partnership with the VP of Retail and resolve issues to retain customers and build loyalty.
Deliver an elevated client experience as a brand ambassador by embodying brand values and engaging customers with the brand.
Partner with HR and Recruiting on staffing and hiring.
Partner with the direct supervisor and HR on performance discussions, safety discussions, and other HR issues.
Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and business success.
Manage the retail team's day-to-day performance and support an excellent employee experience.
Present initiatives and ideas to improve the client experience and business performance.
Set clear objectives, communicate directly, and inspire the team to reach its potential.
Maintain operational efficiency by adhering to processes and systems and identifying improvement opportunities.
Source talent, develop retail teams, and maintain a strong network within the market.
Pitch in as needed, particularly during new store openings and seasonal transitions.