Seasonal Retail Fulfillment Support Associate, Southcenter
About The Position
As a Fulfillment Colleague at Macy’s Southcenter, you will support a seamless, personalized shopping experience for omni-channel customers through a combination of sales-floor service and back-of-house fulfillment. You will select merchandise, pack and ship online orders, and assist with in-store and curbside pickup. You will greet customers, resolve issues professionally, and help drive sales, customer loyalty, and store success through attention to detail, teamwork, and operational excellence. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, and helping customers on the sales floor or during pickups. You will also recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, support merchandise moves, complete orders, and help prepare the stockroom for the next day. The role emphasizes hospitality, collaboration, sales goals, and continuous improvement. This is a seasonal position. Schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, eager to start a new venture, and able to adapt to changing priorities.
- Ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise and carefully pack and ship online orders.
- Assist with in-store and curbside pickup.
- Greet customers, listen to their needs, and resolve issues professionally.
- Support sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
- Receive and tag merchandise and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Complete orders and organize the stockroom to prepare for the next day's operations.
- Collaborate with colleagues to support customers and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Education Level
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