Retail Fulfillment Associate, Pleasanton Stoneridge - Part Time

Macy's•Pleasanton, CA

18h

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment: selecting merchandise, carefully packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to positive interactions, sales, customer loyalty, and store operations. Daily work may include reviewing goals and promotions; receiving, tagging, and organizing merchandise; assisting customers; fulfilling orders; recovering sales floors and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty benefits; and organizing the stockroom. Colleagues support one another through honesty, care, and collaboration and work toward sales and store results. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. All schedules include weekend shifts. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities and work independently as well as with a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise, pack and ship online orders, and assist with in-store and curbside pickup.
Greet customers, listen to their needs, and resolve issues professionally.
Support sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
Receive and tag merchandise and organize the stockroom.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom to prepare the team for the next day.
Collaborate with colleagues to support customers and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice