Retail Fragrances Sales Associate - Womens, Pleasanton Stoneridge - Part Time

Macy's•Pleasanton, CA

1d•Onsite

About The Position

As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations based on their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. You help prepare and maintain the sales floor, review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions. You maintain a shoppable environment by merchandising new receipts, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves. You also promote loyalty benefits and credit accounts, meet sales goals, and contribute to a collaborative team environment. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. Weekend shifts are required, and availability is expected for days, evenings, weekends, and holidays.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers, demonstrate fragrances, assess preferences, and make tailored product recommendations.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology and digital tools.
Ability to perform the essential physical requirements, including standing for at least two consecutive hours, lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide warm, personalized service, assessing their preferences and offering tailored fragrance recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools; promote product launches, events, offers, and loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional service.
Review sales goals and stay informed about new arrivals, top-selling items, current trends, promotions, and product education.
Maintain a clean, organized, and shoppable sales floor; merchandise new receipts, process damages and vendor returns, update signs and pricing, and support merchandise moves.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and support the shopping experience.
Collaborate with customers, colleagues, and the Beauty team to support customer needs and store results.
End customer interactions with a sincere thank-you and ensure customers have everything they need.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice