Retail Fulfillment and Receiving Support Associate, Annapolis - Full Time

Macy's•Annapolis, MD

3d•Onsite

About The Position

The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps ensure a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to help ensure Buy Online Pickup In-Store orders are ready on time and helps keep the stockroom and sales floor running efficiently. Customer-facing duties include warmly greeting shoppers, resolving issues, and carefully delivering curbside orders. The associate also helps prepare the store for daily operations by tagging items and organizing the stockroom. Throughout the day, they support a shoppable environment by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and assisting with merchandise moves. The position emphasizes teamwork, attentive service, operational excellence, and contributing to sales and store results.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise, and maintain an orderly stockroom.
Pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside.
Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
Maintain inventory accuracy and support efficient stockroom and sales-floor operations.
Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Work collaboratively with colleagues and contribute to sales goals and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice