Retail Fulfillment and Receiving Support Associate, Empire - Part Time

Macy's • Sioux Falls, SD

1d • Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help create a smooth customer experience. Work includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor running efficiently. You also greet shoppers, resolve issues, and handle curbside deliveries with care. Attention to detail, teamwork, and operational excellence contribute to customer satisfaction and store performance.

The role combines fulfillment and receiving duties with customer service, selling, and teamwork. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, greeting customers, listening and responding to concerns, fulfilling orders accurately, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues are expected to collaborate, improve their performance, take pride in their work, and contribute to sales and store results.

This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability. Schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change.
• Ability to work independently and contribute to team dynamics.
• Ability to meet daily sales goal challenges.
• Ability to perform the stated physical requirements, including lifting at least 50 pounds and standing for at least two consecutive hours.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Receive, organize, tag, and process merchandise and trailers.
• Pick and pack orders and retrieve merchandise from back-of-house storage.
• Monitor order alerts and ensure Buy Online Pickup In-Store orders are ready on time.
• Deliver orders curbside to customers.
• Maintain inventory accuracy and help keep the stockroom and sales floor running efficiently.
• Greet customers, listen to their needs, resolve issues, and provide helpful service.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Review goals and promotions and prepare the store for daily operations.
• Work collaboratively with colleagues to support customer service and store results.
• Work toward sales goals and continuously improve job performance.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed