Retail Fulfillment and Receiving Support Associate, Green Hills - Full Time

Macy's • Nashville, TN

2d • Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time, and help keep the stockroom and sales floor running efficiently. You also greet customers, resolve issues, and deliver orders with care. The role combines operational support with customer service, selling, teamwork, and a focus on creating positive customer experiences.

Daily work may include reviewing goals and learning about products and promotions; receiving merchandise, tagging items, and organizing the stockroom; greeting and assisting customers; fulfilling orders; recovering the sales floor and fitting rooms; updating signs and pricing; restocking merchandise; and supporting merchandise moves. Colleagues are expected to collaborate, improve their work, achieve sales goals, and contribute to individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 50 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Receive, organize, tag, and process merchandise, including processing trailers.
• Maintain inventory accuracy and organize the stockroom and back-of-house storage.
• Pick, pack, and fulfill customer orders, monitoring alerts to complete BOPS orders on time.
• Retrieve orders from back-of-house storage and deliver them curbside to customers.
• Greet customers, listen to their needs, resolve issues, and provide helpful service.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Review goals, learn about products and promotions, work toward sales goals, and contribute to store results.
• Collaborate with colleagues to support store operations and customer service.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed