Retail Fulfillment and Receiving Support Associate, Annapolis - Full Time

Macy's•Annapolis, MD

3d•$17 - $20•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, delivering orders curbside, and monitoring alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time. You also help keep the stockroom and sales floor running efficiently. The role includes customer interactions such as greeting shoppers, resolving issues, and carefully delivering curbside orders. You contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. Colleagues also support selling, goals, teamwork, and genuine hospitality. The position involves preparing the store for success by reviewing goals, learning about products and promotions, receiving and tagging merchandise, and organizing the stockroom. On the sales floor, you greet customers, listen and resolve issues, fulfill orders accurately and promptly, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. Colleagues collaborate to serve customers and communities, improve their work, achieve sales goals, and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays; dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise; process trailers and maintain an organized stockroom.
Pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside.
Monitor alerts and ensure Buy Online Pickup In-Store orders are completed on time.
Support accurate inventory and efficient stockroom and sales-floor operations.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves.
Review goals, learn about products and promotions, work toward sales goals, and collaborate with colleagues to deliver store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice