About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items, and contributes to the success of the department. The role also includes fulfillment and other duties as necessary. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. The associate supports customers in both digital and physical shopping experiences, demonstrates fragrance products, helps maintain inventory accuracy and product presentation, and follows safety, hygiene, asset protection, and inventory-control procedures. The role requires a flexible retail schedule, dependable attendance, and the ability to perform the physical tasks and use the technology needed for the job.

Requirements

  • High school diploma or equivalent.
  • 1–2 years of related experience.
  • Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourcefulness and ability to adapt quickly to changing priorities.
  • Ability to work independently and as part of a team.
  • Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
  • Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
  • Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
  • Color vision.

Responsibilities

  • Provide exceptional customer service across the store and support digital and physical customers, making appropriate partnerships when necessary.
  • Explain and demonstrate fragrances through actual application or card application.
  • Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
  • Attend product training classes and seminars.
  • Ensure proper presentation, organization, storage, and replenishment of stock.
  • Participate in pre-selling and sales-driving events to maximize sales.
  • Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
  • Keep the work area free from hazards and work safely.
  • Follow asset protection, inventory control, compliance, and shortage-prevention procedures.
  • Comply with hygiene standards.
  • Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.
  • Maintain dependable attendance and punctuality.
  • Perform fulfillment and other duties as necessary.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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