Retail Fragrances Sales Support Associate - DKNY, Culver City Center - Full Time

Macy's • Culver City, CA

6d • Onsite

About The Position

The Fragrance Retail Sales Support (RSS) Colleague provides professional customer service by selling and demonstrating fragrances and related items and contributing to the success of the department. The role also supports fulfillment and other duties as necessary. Responsibilities include serving both digital and in-store customers, demonstrating fragrances, supporting inventory accuracy, maintaining and replenishing stock, and processing receipts, damages, testers, and vendor returns. The colleague follows safety, hygiene, asset protection, inventory control, and shortage-prevention procedures, while helping create an accepting and respectful environment for colleagues, customers, and communities.

This is a full-time retail position at the DKNY fragrance counter in Culver City Center. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The role requires a flexible schedule that may include day, evening, weekend, and holiday hours. Physical duties include standing, lifting, moving, reaching, bending, and using ladders, as well as frequent use of computers and retail technology.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
• Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform frequent movements including reaching, stooping, kneeling, crouching, and climbing ladders.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide exceptional customer service to both digital and in-store customers, partnering with others as needed to meet customer needs.
• Explain and demonstrate fragrances through actual application or card application.
• Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
• Attend product training classes and seminars.
• Maintain proper presentation, organization, storage, and replenishment of stock.
• Participate in pre-selling and sales-driving events to maximize sales.
• Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
• Keep the work area free from hazards and work safely.
• Follow asset protection, inventory control, compliance, and shortage-prevention procedures.
• Comply with hygiene standards.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED