Retail Fragrances Sales Associate, Arrowhead Towne Center - Full Time

Macy's • Glendale, AZ

1d • $16 - $20 • Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service.

The role includes preparing and maintaining the sales floor, reviewing sales goals, learning about new arrivals, top sellers, trends, and promotions, and engaging customers through friendly, personalized conversations. You maintain a shoppable space by merchandising new receipts, processing damages, testers, and selected returns to vendors, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, help customers complete their purchases, and collaborate with colleagues to achieve sales and store results.

This is a full-time position at Macy’s Arrowhead Towne Center. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers warmly, assess their preferences, demonstrate fragrances, and offer tailored product recommendations.
• Ability to use point-of-sale technology, digital tools, and clienteling tools.
• Ability to maintain merchandising, inventory, hygiene, and compliance standards.
• Ability to meet sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment are required.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and provide genuine hospitality, exceptional service, and personalized fragrance recommendations.
• Demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage.
• Build customer relationships by engaging in friendly, personal conversations and anticipating customer needs.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Maintain a clean, organized, and shoppable sales floor.
• Merchandise new receipts; process damages, testers, and selected merchandise returns to vendors; update signs and pricing; and support merchandise moves.
• Promote loyalty program benefits, acquire new customers by opening credit accounts, and provide a sincere, helpful checkout experience.
• Use clienteling tools to build lasting customer relationships and promote offers, new launches, and events.
• Meet and surpass daily sales goals and contribute to individual and store results.
• Use point-of-sale technology, mobile selling technology, and digital tools to process transactions and enhance the shopping experience.
• Maintain inventory, hygiene, and compliance standards.
• Collaborate with the Beauty team and colleagues, and participate in ongoing training and vendor education.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed