Seasonal Retail At Your Service Associate, Arrowhead Towne Center
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You welcome customers, help them with transactions and fulfillment, share loyalty benefits, support sales goals, and collaborate with colleagues. You also keep service, pickup, and return areas clean, organized, and inviting, and help ensure BOPS orders are completed and delivered curbside in a timely manner. Schedules include weekend shifts and may include days, evenings, nights, and holidays. Hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start new tasks, and ability to adapt to changing priorities.
- Ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and maintain a clean, shoppable space.
- Complete BOPS orders on time and support curbside delivery.
- Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support store results.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues and contribute to a supportive team environment.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
