Seasonal Retail At Your Service Associate, Bowie Towne Center
About The Position
The At Your Service Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced retail environment. Associates help customers, support sales and loyalty goals, and maintain clean, organized, inviting service areas. Work may include a variety of shifts, including nights, weekends, and holidays; schedules depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable using electronic devices and technology needed for job functions.
- Meet physical requirements including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using the necessary systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders promptly and provide curbside delivery when needed.
- Welcome customers, provide genuine hospitality, build customer relationships, and resolve customer needs or issues.
- Share loyalty program benefits, seek opportunities to open credit accounts, and contribute to daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, promotions, and trends, and support the team in engaging customers.
- Collaborate with colleagues and contribute to individual and store results.
- Attend to customers through the end of their visit, ensure they have what they need, and thank them sincerely.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
