Seasonal Retail At Your Service Associate, Bowie Towne Center
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems required to complete transactions, and help keep pickup and return areas clean, organized, and ready for customers. You help complete BOPS orders and curbside deliveries in a timely manner, share loyalty program benefits, work toward sales goals, and collaborate with colleagues to deliver a positive customer experience. This is a seasonal retail position at Macy’s Bowie Towne Center.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits and credit account offerings.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service.
- Assist with total-store fulfillment and use the necessary systems to complete transactions.
- Keep the customer pickup area organized and help make the pickup experience friction-free.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
