Retail Fragrances Sales Associate, Arrowhead Towne Center - Full Time

Macy's•Glendale, AZ

11h

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage while building meaningful customer connections and anticipating needs. You help keep the sales floor clean, organized, and ready for customers; stay informed about sales goals, new arrivals, top-selling items, trends, and promotions; and maintain a shoppable space through merchandising, processing damages and testers, returning select merchandise to vendors, updating signs and pricing, and supporting merchandise moves. You share loyalty-program benefits, help customers complete their purchases, and collaborate with colleagues to serve customers and achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology, digital tools, and handheld equipment to perform job functions and process register transactions.
Ability to perform the essential physical requirements, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome and engage customers with warmth, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting offers, launches, and events, and collaborating across the Beauty team.
Meet and surpass daily sales goals through exceptional service; acquire new customers by opening credit accounts and sharing loyalty benefits.
Maintain an organized, clean, and shoppable sales floor through merchandising, inventory upkeep, processing damages and testers, returning select merchandise to vendors, updating signs and pricing, and supporting merchandise moves.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product knowledge through ongoing training and vendor education.
Use point-of-sale technology, digital tools, and mobile selling technology to process transactions and enhance the shopping experience.
Maintain hygiene and compliance standards and provide customers with a sincere, helpful checkout experience.
Support teammates with honesty, care, and collaboration to serve customers and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.