Retail Fragrances Sales Associate, Del Amo Fashion Center - Full Time
About The Position
As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage while fostering meaningful connections and anticipating customer needs. You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top sellers, trends, and promotions, and keeping merchandise and displays organized. You build customer relationships, support sales and loyalty goals, and collaborate with teammates to deliver a seamless shopping experience. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues typically work 30 or more hours per week, and schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored product recommendations.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to meet sales goals and acquire new customers by opening credit accounts and explaining loyalty benefits.
- Ability to maintain merchandising, inventory, hygiene, and compliance standards.
- Ability to perform the stated physical requirements, including standing, moving, reaching, lifting, and using ladders.
Responsibilities
- Welcome and engage customers, assess their fragrance preferences, demonstrate products, and provide personalized recommendations.
- Educate customers on fragrance notes, layering techniques, product use, launches, promotions, and related beauty products.
- Build lasting customer relationships and loyalty using clienteling tools, and promote offers, events, and new products.
- Meet and exceed sales goals by delivering exceptional customer service and acquiring new customers through credit-account openings and loyalty-program education.
- Maintain a clean, organized, hygienic, and shoppable sales floor through merchandising, inventory upkeep, pricing and signage updates, and merchandise moves.
- Process damaged goods, testers, and selected merchandise for return to vendors.
- Use point-of-sale systems, cash registers, handheld equipment, and digital selling tools to complete transactions and improve the shopping experience.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and ongoing training.
- Collaborate with teammates and the Beauty team to support customers and achieve individual and store results.
- Provide a warm, sincere farewell and ensure customers have everything they need before leaving.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
